Privacy & Data Protection Policy
How UWEARNOVA collects, uses, and protects client personal details and delivery information across Pakistan.
1. Information We Collect
When you browse our catalogue, register a customer account, or place an order via Cash on Delivery or digital payment, we collect personal information necessary to fulfill your purchases:
- Recipient Full Name, contact email, and mobile telephone number.
- Physical delivery address (street address, city, postal code, and delivery landmarks).
- Order history, consignment tracking references, and return/exchange records.
- Communication preferences (SMS delivery alerts, WhatsApp concierge correspondence).
2. Purpose of Data Processing
Your data is strictly utilized to deliver and improve our luxury fashion services:
- Processing and packing orders at our Sialkot fulfillment atelier.
- Handing over delivery consignments to verified domestic courier partners (Trax, Leopards, TCS).
- Sending SMS dispatch notifications and rider delivery coordination calls.
- Coordinating 7-day doorstep exchanges and processing verified refunds.
- Safeguarding accounts against brute-force intrusion and preventing checkout fraud.
3. Third-Party Courier & Payment Integration
We only transmit necessary logistics details (recipient name, address, telephone, and payable COD amount) to authorized domestic courier partners for the express purpose of package delivery. We do not sell, rent, or monetize customer data to third-party marketing brokers.
4. Account Security & Session Privacy
Passwords are hashed using industry-standard Argon2id cryptographic algorithms. Customers maintain full control over active login sessions and can revoke remote sessions at any time through the Customer Account Security Portal.
5. Concierge Contact
For inquiries regarding personal data retention or to request account deletion, contact our privacy officer at info@uwearnova.com.