Confidence & Care
7-Day Doorstep Exchange Policy
We ensure an effortless fit with door-to-door courier exchanges anywhere in Pakistan. If your size isn't flawless, we swap it at your doorstep.
Zero-Friction Doorstep Swap Guarantee
Our courier brings your replacement piece directly to your door and collects the original piece simultaneously. No post office queues, no return labels, no shipping charges.
Simple 3-Step Process
How to Initiate an Exchange
1
Notify Our Concierge
Send a WhatsApp message to +92 319 1772713 within 7 days of delivery with your order ID (UNV-XXXXXX) and desired replacement size.
2
Instant Dispatch
Our atelier prepares your newly chosen garment and books an express reverse-swap delivery with our courier partner within 24 hours.
3
Doorstep Swap
Hand the initial piece (in original box and tags) to the rider upon receiving your fresh replacement piece. Simple, elegant, completed.
Exchange Eligibility Criteria
- Garments must be unworn, unwashed, and in pristine original state.
- All security tags, fabric labels, and seals must remain attached.
- Footwear must be tested exclusively on carpeted surfaces with zero outsole scuffs.
- Leather accessories must include original protective dust bags and boxes.