Terms & Conditions of Service
Please review the contractual terms governing orders, pricing, dispatch timelines, and doorstep exchanges.
1. Ordering & Contract Formation
By placing an order via our website, you agree to these Terms. An order constitutes an offer to purchase luxury apparel or accessories. Our acceptance occurs upon dispatch of the physical consignment from our atelier, at which point an SMS or email tracking update is provided.
2. Pricing & Currency
All prices are stated in Pakistani Rupees (PKR) and include applicable taxes. We reserve the right to correct accidental pricing errors before order dispatch. If a pricing error occurs, we will contact you before shipment.
3. Shipping & Delivery Terms
Standard delivery fee across Pakistan is Rs. 350. Complimentary delivery applies automatically to qualifying orders over Rs. 3,500. Estimated transit timelines are 2–4 business days across major urban hubs. Delivery times are estimates provided by domestic courier partners and may vary during national holidays or adverse transit conditions.
4. Cash on Delivery (COD) Rules
Cash on Delivery orders must be paid in full to the courier representative before opening the parcel seal. Orders submitted with fictitious contact information or unconfirmed numbers are subject to verification cancellation prior to dispatch.
5. 7-Day Doorstep Exchange Policy
Garments and footwear may be exchanged within 7 calendar days of receipt provided items are unwashed, unworn, and retain original luxury tags and packaging. Exchange requests can be lodged via the Customer Account Portal or WhatsApp Concierge.